Taking the first step
Last updated 6/26/2019 at Noon
I heard two ugly travel stories last week, not very soothing as summer season takes off. Both involved planes that were supposed to be flying, and were not.
Both of these people shared some details publicly, as people do, meaning that I am now required by law to judge them.
One had planned a trip back east, partly business but with what sounded like a fair amount of pleasure involved. The airline canceled his flight at the last moment, and he seemed to feel that their customer service representatives were less than helpful.
He complained bitterly about this, even after his flight was res...